VILLA MTASHI – HOTEL TERMS & CONDITIONS
Operated by JSC Stradix Properties (Registration No. 404478187)
- Application
All enquiries, quotations, reservations, and services rendered by Villa Mtashi are subject to these Conditions. Any person requesting a booking or using the hotel’s services is deemed to have the authority to accept these Conditions on behalf of all guests included in the reservation (“the Guest”).
- Services Provided
Villa Mtashi provides accommodation, hospitality, and related hotel services. The Company does not provide travel-agency services, transportation bookings, air tickets, or any services unrelated to hotel operations.
- Booking, Deposit & Payment
3.1 Reservations: A reservation is confirmed only once a written confirmation is received and the required deposit is paid.
3.2 Deposit: A deposit of 50% of the total accommodation amount is required to secure the booking.
3.3 Final Payment: The balance must be paid no later than 30 days prior to arrival.
3.4 Late Payment: Failure to pay on time may result in cancellation of the reservation without refund. Interest may be charged on overdue accounts at 5% above the prime lending rate.
- Prices & Rates
Rates may fluctuate due to exchange rates, operational costs, or statutory changes until full payment is received. Once full payment is made, the price is guaranteed.
- Guest Responsibility
The Guest is responsible for providing accurate personal information, complying with house rules, and settling all outstanding charges prior to departure.
- Check-In and Check-Out
Check-in: From 14:00
Check-out: By 11:00
Early check-ins and late check-outs are subject to availability and additional charges.
- Cancellation Policy
More than 8 weeks before arrival: 25% cancellation fee.
8 weeks or less before arrival: 100% cancellation fee.
No refunds for no-shows or early departures.
- Liability, Responsibility & Indemnity
Villa Mtashi takes reasonable steps to ensure guest safety; however, the Company is not liable for loss, theft, injury, illness, or damages except in cases of proven negligence.
- Health, Safety & House Rules
Guests must comply with fire safety, security instructions, no-smoking regulations, and respectful noise levels. Non-compliance may result in eviction without refund.
- Damage to Property
Guests are responsible for any damage caused to hotel property. Costs for repairs or replacement will be charged to the Guest.
- Force Majeure
Villa Mtashi may cancel or suspend services due to events beyond control such as natural disasters, war, government regulations, or pandemics. Recoverable amounts will be refunded minus a 5% administration fee.
- Privacy & Confidentiality
Guest information will be treated confidentially and only disclosed when required by law or necessary to provide services.
- Special Requests
Special requests must be submitted in writing. While Villa Mtashi attempts to accommodate such requests, they cannot be guaranteed.
- Dispute Resolution
Any dispute will first attempt amicable resolution; failing which mediation and arbitration may follow under Georgian law.
- Governing Law
These Conditions are governed by the laws of Georgia, and legal proceedings shall fall under Georgian court jurisdiction.
- Entire Agreement
These Conditions constitute the full agreement between the Guest and JSC Stradix Properties regarding the stay at Villa Mtashi.